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In the dynamic realm of the airline industry, optimizing cargo operations emerges as a critical challenge, necessitating a strategic approach to management. This research delves into the utilization of Key Performance Indicators (KPIs) as a fundamental tool for enhancing the efficiency, financial performance, customer satisfaction, safety, compliance, and sustainability of airline cargo operations. Employing a mixed-methods approach, the study combines quantitative analysis of cargo operations data with qualitative insights from industry experts, offering a comprehensive view of the strategic significance of KPIs. The findings illuminate the pivotal role of specific KPIs in driving operational improvements, revealing that a strategic, data-driven approach to KPI management is essential for navigating the complexities of global cargo logistics. This research not only bridges the gap between theoretical frameworks and practical application but also sets a foundation for future investigations into the evolving challenges within the airline cargo industry. By highlighting the necessity of a comprehensive KPI-driven management strategy, the study provides a blueprint for cargo operations directors seeking to optimize operations, enhance competitiveness, and meet the increasing demands of global trade and environmental sustainability. The insights from this study are poised to contribute significantly to the discourse on performance measurement and strategic management in the airline cargo sector, offering a guiding framework for future advancements.
MoghadasNian S., SadatSerki Z. 2026. Enhancing Cargo Operations Efficiency: A KPI-Driven Approach in the Airline Industry. PREPRINTS.RU. https://doi.org/10.24108/preprints-3115079